Refund policy

  • Return & Refund Policy
    Returns
    We accept returns within 7 days of delivery if the product is unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
    To request a return, please contact us at alina.globalmart@gmail.com within 7 days of receiving your order. Please mention your order number and reason for the return.
    Non-Returnable Items
    Items that have been used, washed, damaged, altered, or returned without original tags and packaging are not eligible for return.
    Sale/discounted items may be non-returnable unless the product is received damaged or defective.
    Damaged or Wrong Product
    If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will review the issue and provide a suitable resolution.
    Refunds
    Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
    Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, the refund may take several business days to appear in your account.
    Return Shipping
    For returns due to a change of mind, return shipping charges may be borne by the customer. If the product is damaged, defective, or incorrect, we will review the case and provide an appropriate resolution.
    Contact
    For return or refund requests, contact us at:
    Email: alina.globalmart@gmail.comail.com.